By submitting your device for trade-in through our online service at www.gorecell.ca, you agree to the following terms and conditions. This policy outlines our inspection process, shipping responsibilities, and limitations of liability.
Our Commitment to Fairness and Service:
At Gorecell.ca, we promise to process every trade-in to the best of our ability, with a commitment to transparency, fairness in valuation, and exceptional customer service. Our team strives to handle your submission promptly, communicate clearly throughout the process, and resolve any issues with integrity and good faith—we aim to keep our customers happy and maintain our stellar reputation, as it is never in our interest to be unfair. The policies outlined below are primarily designed to protect us in the rare instances of fraudulent or unreasonable activity.
Processing Timeline:
We strive to process each trade-in as quickly as possible, with an average turnaround time of 1-4 business days from receipt. However, processing times may vary depending on quantity or type of device(s) sent, and tends to be longer during peak seasons. While we cannot guarantee a specific timeframe for payment issuance, we provide estimated timelines in our communication emails. If you have concerns about delays, please contact us at support@gorecell.ca for follow-up—we’re here to help.
Payment Delivery:
You may select your preferred payout method—E-Transfer, PayPal, or Cheque—during submission. Electronic payments (E-Transfer or PayPal) are issued to the email address you provide. In the event of delivery issues (e.g., due to a typographical error in the email), the payment may bounce back, allowing us to cancel and resend it upon your prompt contact with our support team. For Cheques, we mail to the address provided; if a Cheque is not received and has not been returned to sender, we will issue a stop-payment order and reissue the payment, deducting the associated fee (approximately $13) from the reissued amount. Gorecell.ca is not liable for any undelivered payments resulting from an incorrect or incomplete email/address provided by you, or for issues arising from your personal banking or account restrictions.
Device Inspection and Valuation:
The model, condition, and overall valuation of your device are subject to our final inspection and determination upon receipt at our facility. We reserve the right to adjust your trade-in offer based on the actual condition (e.g., functionality, cosmetic wear, or any undisclosed damage). If the device does not match your submitted description, we will notify you once inspected and provide options for acceptance of the revised offer, return of the device, or other mutually agreed resolutions.
In the event of a revised offer that you decline, we will cover the return shipping fees, unless the device is a model we do not advertise as eligible for purchase, or if it is blacklisted, or ID-locked (and you are unable to remove the lock remotely). In such cases, return shipping will be at your expense. For devices we deem at high risk of being blacklisted (e.g., due to suspicious serial numbers or provenance), we reserve the right to request additional verification information from you, such as a government-issued ID, receipts, or supplier account statements. You may refuse to provide this information, in which case we may issue a revised (lower) offer or return the device free of charge.
Default Shipping Insurance:
All shipments are automatically insured for up to $100 through the selected courier. In the event of loss or damage during transit, we will submit an insurance claim on your behalf. Reimbursement is limited to $100 and is contingent upon approval by the courier. We cannot guarantee claim outcomes or timelines.
Optional Additional Insurance:
You may opt for enhanced insurance coverage (up to the full trade-in value) by selecting the insurance checkbox during submission. The cost of this additional insurance will be deducted directly from your final trade-in payout. Coverage details and limits are subject to courier’s policy and approval (i.e. Canada Post, Purolator, UPS, FedEx, etc.).
Insurance Claims and Shipment Responsibility:
All insurance claims are fully governed by the courier’s policies and require their explicit approval. We act only as a facilitator in submitting claims and make no guarantees regarding approval, amount, or processing time. You remain fully responsible for properly packaging and shipping your device according to the courier’s guidelines, including using the provided shipping label and secure packaging materials.
Limitation of Liability:
Gorecell.ca is not liable for any loss, damage, theft, or delay occurring during transit, regardless of cause. By agreeing to this policy, you acknowledge that shipping risks are borne by you, and our role is limited to processing received devices and facilitating claims where applicable. In no event shall GoreCell.ca be responsible for consequential damages, lost data, or any indirect losses related to your device.
If you have questions about this policy, contact us at support@gorecell.ca before submitting your trade-in. This policy may be updated periodically—continued use of our service constitutes acceptance of any revisions.
