FAQs
How do I send you my device?
It’s simple! Once you have accepted a quote, we will mail you a free shipping kit (secure padded envelope + shipping label) so that you can pack and send us your phone. It will take about 3 to 6 business days to be delivered to you depending on your location. Once you have received it, simply pack your device in the envelope and drop it off at your nearest Canada Post office. You will receive a confirmation as soon as we have received and inspected it.
How long does it take for me to get paid once you’ve received my device?
Once your device arrives at our warehouse, it typically takes about 1 to 2 business day for the payment to be issued. You can choose to be paid by PayPal or Interac E-Tansfer, which are the quickest, or by cheque mailed to you.
During busy periods (usually indicated on a banner at top of our website), the turnaround time can be extended from 1 to approximately 5 business days.
What if you don’t agree with the condition I listed?
If we think your phone is in better shape than you listed, we will raise its value. If your phone is in worse shape than listed, we will contact you with a revised offer which you can accept or decline. If you decline, we will send your phone back to you at no cost*.
*If the device is blacklisted (reported as lost or stolen), or is ID locked (iCloud, Google, or BlackBerry ID locked) ; Or if the device sent is not a model that we advertise buying, the customer would have to pay for the return shipping should they wish to receive it back. Similarly, if the customer sent their item(s) and changed their minds and want their item(s) back before we were able to process their trade-in, the customer would need to cover the shipping fees.
What do I need to include with the phone I send you?
We only need the device and battery. If you have the charger or other optional accessories, you are most welcome to include them in the package.
I live nearby, can I bring my device in person?
Yes you can! Montreal customers are welcome to stop by our offices in Westmount at 4156B Rue Sainte-Catherine Ouest, H3Z 1P4 (Mon-Fri, 9:00 AM to 6:00 PM).
We suggest making sure that your device(s) are charged enough and that they are already factory reset before arriving. Most of time, we can test your device on the spot and pay you right away.
If it is determined that it will take a little while to test them (i.e. if you bring a large quantity of devices at once, or a computer/console), we may ask that you drop them off. In this case, we would let you know an approximate timeframe of how long it will take us to complete their evaluation and get back to you.
Is my package insured?
All shipments come with a standard $100.00 coverage (subject to the shipping company’s approval after we submit the claim). If you would like to add more insurance coverage, please contact us and we can offer you insurance options (the cost would be deducted from your total offer).
That said, odds that transit damage or lost packages happen are very slim from our experience. If you’re using your own packaging for the shipment, simply make sure that your device(s) are adequately protected for transit.
