FAQs
How do I send you my device?
It’s simple! Once you have accepted a quote, we will mail you a free shipping kit (secure padded envelope + shipping label) so that you can pack and send us your phone. It will take about 3 to 6 business days to be delivered to you depending on your location. Once you have received it, simply pack your device in the envelope and drop it off at your nearest Canada Post office. You will receive a confirmation as soon as we have received and inspected it.
How long does it take for me to get paid once you’ve received my device?
Once your device arrives at our warehouse, it typically takes about 1 to 2 business day for the payment to be issued. You can choose to be paid by PayPal or Interac E-Tansfer, which are the quickest, or by cheque mailed to you.
What if you don’t agree with the condition I listed?
If we think your phone is in better shape than you listed, we will raise its value. If your phone is in worse shape than listed, we will contact you with a revised offer which you can accept or decline. If you decline, we will send your phone back to you at no cost*.
*If the device is blacklisted (reported as lost or stolen), or is ID locked (iCloud, Google, or BlackBerry ID locked), the customer would have to pay for the return shipping should they wish to receive it back.
What do I need to include with the phone I send you?
We only need the device and battery. If you have the charger or other optional accessories, you are most welcome to include them in the package.
I live nearby, can I bring my device in person?
Yes you can! Montreal customers are welcome to stop by our offices in Ville Saint-Laurent at 9315 Transcanada Hwy, H4S 1V3. Simply give us a call to schedule an appointment (Mon-Fri, 9:00 AM to 5:00 PM).
