High Volumes - Due to higher than normal trade-in volumes, please allow 1 to 5 business days (instead of 1 to 2 days) to to complete your trade-in once we receive it here. Thank you for your business and we appreciate your patience very much!

FAQs

How do I send you my device?

It’s simple! Once you have accepted a quote, we will mail you a free shipping kit (secure padded envelope + shipping label) so that you can pack and send us your phone. It will take about 3 to 6 business days to be delivered to you depending on your location. Once you have received it, simply pack your device in the envelope and drop it off at your nearest Canada Post office. You will receive a confirmation as soon as we have received and inspected it.

How long does it take for me to get paid once you’ve received my device?

Once your device arrives at our warehouse, it typically takes about 1 to 2 business day for the payment to be issued. You can choose to be paid by PayPal or Interac E-Tansfer, which are the quickest, or by cheque mailed to you.

What if you don’t agree with the condition I listed?

If we think your phone is in better shape than you listed, we will raise its value. If your phone is in worse shape than listed, we will contact you with a revised offer which you can accept or decline. If you decline, we will send your phone back to you at no cost*.

*If the device is blacklisted (reported as lost or stolen), or is ID locked (iCloud, Google, or BlackBerry ID locked) ; Or if the device sent is not a model that we advertise buying, the customer would have to pay for the return shipping should they wish to receive it back.

What do I need to include with the phone I send you?

We only need the device and battery. If you have the charger or other optional accessories, you are most welcome to include them in the package.

I live nearby, can I bring my device in person?

Yes you can! Montreal customers are welcome to stop by our offices in Westmount at 4156B Rue Sainte-Catherine Ouest, H3Z 1P4 (Mon-Fri, 9:00 AM to 6:00 PM).

We suggest making sure that your device(s) are charged enough and that they are already factory reset before arriving.  Most of time, we can test your device on the spot and pay you right away.

If it is determined that it will take a little while to test them (i.e. if you bring a large quantity of devices at once, or a computer/console), we may ask that you drop them off.  In this case, we would let you know an approximate timeframe of how long it will take us to complete their evaluation and get back to you.

Read our reviews

I bought a couple of used cellphones from GoRecell. Both cellphones were advertised as "Very Good" and the description was accurate for both cellphones. While both devices were used, they actually looked new. There was no problem setting up the cellphones and all files and apps transferred without any issue. It is obvious that the cellphones passed a thorough inspection before they were put on sale and the specs are really good even if they are not the more popular brands. I also saved several hundred dollars as the cellphones would have cost more new. Lastly, I got a good price on a used cellphone that I sold to GoRecell. And as for the people at GoRecell, they were quick to respond, polite and sent me my cellphones in next to no time. Highly recommended.
Joselito F.
Trustpilot
I have used Go Recell a few times before, and as always they provided exceptional service. They are honest and give a fair deal! They were also prompt in checking out my iPad and sending the money. I will definitely use them again and again.
Tracy P.
Trustpilot
Exceptional service.Everything I researched about your company was true to word and better.A price that was quoted I received within a day of you receiving my I pad. I will recommend to friends of your service and definitely deal with you again.
Denage S.
Trustpilot
Initially a bit skeptical as the process was too..simple. The website has no account creation so it looked a bit shady.. Anyway after the quoted price they sent a package with a Canada post label and I sent my phone with it . Three days …
Bob A.
Google Plus
Great Service! Super quick and reliable! I received the exact amount by e-transfer that I was expecting with absolutely no hassle. I would definitely recommend to others!
Carling L
Google Plus
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